General Questions

1. What types of Motors and Water Pumps do you offer?

We offer a wide range of Electric Motors, Piston Pumps(Donkey Pumps), Monoblock Pumps, Jet Pumps, Multi Stage Pumps, Centrifugal Pumps, Bottle Pumps, Deepwell pumps, Service Pumps, Submersible Pumps, Electric Grinders and Industrial Pumps for various applications.

2. Do you provide Pumps for residential, agricultural, and industrial use?

Yes, we have specialized pumps for Homes, Farms, Factories, Construction sites, and Commercial buildings.

3. How do I choose the right Pump for my needs?

Choosing the right pump depends on factors such as water source, required pressure, flow rate, and application. Contact our experts for assistance.

4. Do your Motors and Pumps come with a Warranty?

Yes, all our products come with a Manufacturer’s Warranty. The warranty period varies by product—please check specific models for details.

5. Where can I buy your Products?

You can purchase our products through Authorized Dealers, Online Store, or directly from our Factory Outlet.

Original Product Verification Questions

6. How can I identify an original product from a fake one?

✔️ Original Products Came with Company Logo, Qr, Manufactured by “Mushtaq & Son’s”, Contact Details and Registered Trademark Number “135440”.

✔️ Always purchase from an Authorized Dealer or the brand’s official outlet.

7. Who can verify if my product is original?

👉 The company’s head office, Authorized Dealers.

8. Can I check through the QR Code?

Yes, You can Verify with QR Code verification.

Technical & Installation Questions

9. How do I install a water pump?

Installation varies by type, but it generally involves Proper Electrical Connections, Plumbing setup, and Priming the pump. We recommend professional installation for optimal performance.

10. How do I know if my Pump is working efficiently?

Check for steady water flow, no unusual noises, and stable pressure levels. If you notice performance issues, contact our support team.

11. What maintenance is required for Motors and Pumps?

Regular maintenance includes Cleaning, Oil Changing(Piston Pump) Checking for leaks, Lubricating moving parts, and ensuring Proper Electrical Connections.

12. What should I do if my pump is not working?

First, check power supply, fuse, wiring, and blockages. If the issue persists, contact our customer support team for troubleshooting.

After-Sales & Support Questions

13. Do you offer repair and servicing?

Yes, we provide repair, servicing, and spare parts for all our products.

14. How do I claim warranty service?

To claim warranty, provide proof of purchase and product details. Visit our Authorized Dealer or contact customer support for further assistance.

15. Can I get spare parts for my pump or motor?

Yes, we offer genuine spare parts for all our products.

16. Do you provide on-site installation and servicing?

Yes, we have trained technicians for on-site installation and maintenance services.

17. How can I contact customer support?

You can reach us via Phone & Whatsapp +92 332 0007232, nig.grw@gmail.com, or by visiting our nearest Authorized Dealer .